Sign Up
FRC
All Music helps you to network with the music industry.

Information Requests

We believe in respecting both our users’ rights and the laws which govern our company’s operations. When it comes to processing information requests related to our users, we follow the below principles.

Jurisdiction

We will comply with valid requests for user information received from law enforcement, in accordance with the terms outlined in this guide and the applicable legal process.

Specificity

We require that all requests be related to specific accounts, implicated in specific investigations undertaken by law enforcement. We reserve the right to reject requests which are overly broad or which lack details regarding the relationship between the requested information and how it relates to an ongoing investigation.

User notice

We respect our users’ rights and privacy. Our policy is to notify users when we disclose their information in all cases, unless we are expressly requested to not disclose by the competent authority. Our notice to users will be in writing and will include a copy of the original document(s) requesting their information. Additionally, if the request relates to a user who is in violation of our Terms of Use, we reserve the right to prevent further abuse of our services, including notifying the user regarding their misconduct.

In exceptional circumstances, we may elect to not provide user notice e.g. in the case of an emergency disclosure request.

How to submit your request

Your request must be made on law enforcement letterhead, signed by the requesting agent. This can be sent via email, fax or post. Our contact details are provided at our Website. Please note that we will not review or respond to any requests from non-law enforcement officials or non-valid email addresses.

All requests for user information must include the following:

Requesting agency and law enforcement agent name
The profile URL of the FRC All Music account in question (e.g. frc-all-music.com/joe_bloke)
Details about the specific information being requested. Please ensure that the information you require is not available on the public profile of the specified account
Legal grounds for data disclosure request
The reason for your investigations and details about how the requested data relates to your investigation
An official, agency-issued email address (e.g. [email protected]) so that we can verify your identity and get back in touch with you

Production of records

Unless otherwise requested, we will provide records in electronic format (i.e. PDF files), which can be opened with the majority of word processing software.

Emergency disclosure requests

In line with our Privacy Policy, we may disclose user information in response to a valid emergency disclosure request. If your request relates to an investigation involving the imminent danger of death or serious harm to a person, that we may have information to prevent, law enforcement agencies can submit an emergency disclosure request. International law enforcement authorities may submit requests for emergency disclosure.

How to submit an emergency disclosure request

You must submit an emergency request via email, with the subject line EMERGENCY DISCLOSURE REQUEST. These requests are evaluated on a case-by-case basis and must include all of the following:

Identity of the individual in imminent danger
Nature of the emergency
FRC All Music profile URL(s) of the account(s) containing information which may prevent the emergency
Details of the specific information requested and how it may prevent the emergency
Link(s) to any content which may provide further details or context to support your request

FRC All Music users aware of an emergency situation should contact local law enforcement officials for assistance.

Assisting an FRC All Music user

If you are assisting an FRC All Music user with an investigation, and need to obtain a copy of their non-public FRC All Music account information, please ask the user to contact us directly. We can then assist the individual with obtaining the required information.
1
Category:
Show More Show Less
0 Ratings
Related Articles:
FRC All Music a Member of the Australian Web Industry Association FRC All Music a Member of the West Australian Music Industry Association Site Trust Seal DMCA.com Protection Status Active Search Results
SSL Certificates